At Diabolical Labs ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our application Reso.
1. Information We Collect
We collect information that you provide directly to us when you use our services, as well as information collected automatically during your use of the application.
- Personal Information: When you create an account, we collect your Name, Email address, Job Title, and authentication credentials (Email/Password).
- Transaction Data: If you purchase analysis credits, we collect information related to that transaction to facilitate the payment and credit allocation.
- Uploaded Content for Analysis: We process CVs/Resumes and Job Descriptions you upload or paste to perform "Fit Analysis" or "CV Tailoring." Note: We do not permanently store your uploaded raw CV files or additional files. This data is used solely for the immediate purpose of generating analysis and insights.
- Usage and History: We track your interaction with the service, including your Analysis History (past results), credit usage, access times, and pages viewed.
- Cookies and Local Storage: We use a secure, HTTP-only
sessioncookie to manage your login session. We also use Local Storage to save your user preferences, such as your preferred language (US vs UK English).
2. How We Use Your Information
We use the information we collect to:
- Provide and Operate Services: To facilitate account creation, authentication, and the core "Fit Analysis" and CV tailoring functions.
- Process Transactions: To manage the "Credits System," including tracking free tier usage and processing purchases for additional credits.
- Analyze and Improve: To monitor trends, usage, and activities (such as credit tracking) to improve our application and user experience.
- Security: To maintain the safety of our platform, including the retention of hashed identifiers for account security and recovery purposes.
- Communicate: To send you updates, security alerts, and support messages.
3. Data Retention and Deletion
We adhere to strict data retention policies to ensure your privacy:
- Uploaded Documents: As stated in Section 1, raw CVs and job descriptions uploaded for analysis are not stored permanently.
- Account Deletion: If you choose to delete your account, our system will strictly clear or anonymise all personal data associated with your profile.
4. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
5. Third-Party Services
We may use third-party services to process specific data. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose:
- AI Providers (e.g., OpenAI): Used to process the text from your CV and Job Descriptions to generate Match Scores and improvement suggestions.
- Authentication Services: We use secure authentication services to facilitate account access.
- Payment Processors: Used to handle payments for credit packages.
6. Data Protection Officer (DPO)
For any enquiries or feedback relating to your personal data, or if you wish to withdraw your consent to our use of your personal data, you may contact our Data Protection Officer (DPO) at:
- Email: dpo@dianaismail.me
- Attention: Data Protection Officer
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@dianaismail.me.